As part of its ultimate goal of turning the UAE’s leading city into the world’s leading commercial hub, investment hub and tourism destination, Dubai’s Department of Economy and Tourism (DET) has partnered with experience solutions provider of the Avaya client to build artificial intelligence (AI). Boosted platform that will streamline the creation of business licenses in the emirate of Dubai.
The initiative with to go will support efforts aimed at achieving the objectives of the Dubai Economic Agenda, D33, to double the size of Dubai’s economy over the next decade and consolidate its position among the world’s top three cities. It will help digitize the business license application process, using AI to resolve the most common pain points in the process and providing instant digital access to on-demand experts.
Dubai DET is the primary authority for planning, supervising, developing and marketing Dubai’s business and tourism sectors. It is also responsible for licensing and classifying all types of businesses, including hotels, tour operators and travel agents. DET’s portfolio includes Dubai Economic Development Corporation (DEDC), Dubai Business Licensing Corporation (DBLC), Dubai Corporation for Consumer Protection and Fair Trade (DCCPFT), Dubai SMEs, Dubai Corporation for Tourism and Commercial Commerce (DCTCM), Dubai festivals and retail. Establishment (DFRE) and Dubai College of Tourism (DCT).
The DET is mandated to support the government to position the emirate as a major hub for the global economy and tourism, and to boost the city’s economic and tourism competitiveness indicators, in line with the objectives of D33, which aims to double the size of the emirate’s city. economy and consolidate its position among the top three cities in the world over the next decade.
Under his mandate, DET is driving efforts to further enhance Dubai’s diversified and innovative service-based economy to attract top global talent, deliver a world-class business environment and accelerate productivity growth. Additionally, DET supports Dubai’s vision of becoming “the best city in the world to live and work” by promoting a diverse destination proposition which it claims includes a unique lifestyle and high quality of life.
The customized digital solution for DET requirements will aim to offer an integrated experience between clients and DET advisors through a variety of digital channels. An intelligent chatbot, powered by an advanced knowledge management system, will deliver self-service tools designed to automate the most common service requests for internal and external users.
“Our goal is to position Dubai as a global hub for business, investment and tourism, and we are achieving this by supporting the city’s evolution through supportive tourism initiatives and future-ready economic programs,” said Ahmed Al Falasi, Director executive of Dubai Business Licensing Corporation, Dubai Department of Economy and Tourism. “The adoption of this new customer contact platform will streamline the delivery of business licenses in Dubai, making the emirate an even more attractive destination for economic activity in line with the D33 agenda.”
Avaya communications technology will also seek to help DET adopt a digital approach to customer satisfaction, giving Dubai investors direct access to advisors via video from anywhere in the world. Finally, an advanced, AI-enabled analytics tools will allow DET to identify problem areas in the customer journey and allow managers to act quickly to resolve them.
“DET is a best-in-class organization that is investing heavily in the future and doing it the right way,” added Nidal Abou-Ltaif, senior vice president, Avaya global head of sales and president. from Avaya International. “By adopting a staged innovation approach, DET will be able to automate key points in the customer journey, before offering a fully AI-powered set of services that will transform experiences in the business setup process. “We are proud to support DET as the organization moves towards its D33 goals.”
